SHIPPING & ORDERS
Why did my stuff not ship right away? How long is it going to take?
All of our items are made once you order. This allows us to focus on making high quality items while keeping our costs low. Most items ship in 7-10 days unless noted otherwise.
Some items are sold as a pre-order. The scheduled ship date for pre-orders will always be at the top of the item description.
We ship all items USPS First Class (3-5 days in the US). Once your order has shipped, we will send you a tracking # to the email you provided at checkout.
Do you ship to Japan, Chile, France, etc?
Yes! We ship items worldwide. All international orders receive a tracking #. We will send tracking info to the email you provided at checkout.
My tracking # says delivered but I don’t see my package anywhere. Help!?!?!
This can happen for several reasons. First, we recommend looking around again to make sure it wasn’t delivered on your porch or other area around your house. Double check the area around your mailbox to see if it fell out somewhere.
The usual reason this happens is due to an error on the part of USPS. Your package was scanned as delivered but never put in your mailbox. In most cases, your stuff will actually be delivered the next day.
If you’ve checked around & waited an extra day and your items have not arrived, contact us. We will help you resolve the issue & get the items you ordered.
PRODUCTS FAQ
Why is everything SOLD OUT?
Due to high demand, at this time, we are unable to keep items listed as available on a regular basis. So to keep our shipping times reasonable & our quality the best it can be, we list all items in small batches or as pre-orders.
The best way to find out when an item will be available is to follow us on Instagram @WhoIsCitizenE .
We always post our release dates & new products on Instagram first.
Can you do a custom order?
We love doing custom orders! From logos to rifles, we’ve put all kinds of stuff on our glow markers! If you have an idea, contact us. We will do what we can to make it happen.
Our typical lead time on customs is 4-6 weeks.
GLOW IN THE DARK FAQ
How do I get the best glow?
To get the brightest, longest lasting glow charge your items in the sun. The longer an item is exposed to the UV rays from the sun, the longer & brighter it will glow.
Having your glow items attached to a bag, keychain, etc will allow them to get enough exposure for the glow to be seen once indoors. Even a quick walk thru the parking lot & you’ll see glow!
When sun is not an option, other light sources can be used. A UV Blacklight (especially an LED) is our second favorite way to charge glow items. You can also use a flashlight, the higher lumen lights work best.
We do not recommend charging with regular household lightbulbs or fluorescent lights. The glow items need to charge for hours, and will not be as bright as a charge with other light sources.